Contact First Ave Pet Shop
Questions about an order, a size, or whether something will suit your pet — write to us and a person will answer. We aim to reply within one business day.
How to reach us
| Registered name | First Ave Pet Shop |
|---|---|
| Address | 702 W 35th St, Chicago, IL 60616, United States |
| Phone | +1 312-265-1205 |
| [email protected] | |
| Hours | Monday – Friday, 10:00 AM – 7:00 PM; Saturday, 10:00 AM – 5:00 PM; Sunday, 11:00 AM – 5:00 PM (CST) Closed: US Public Holidays |
| Currency | United States Dollars (USD $) |
| Ships to | United States only |
Before you write
A few things we are asked most often, answered here so you do not have to wait for a reply:
- Where is my order? Tracking is emailed when the parcel is dispatched. Allow 24–48 hours after dispatch for the first scan to appear.
- Can I change my address? Yes, if the order has not been dispatched. Email us with your order number as soon as you can.
- Something arrived damaged. Send photos of the item and the packaging within 24 hours of delivery and we will replace or refund it.
- Do you ship outside the United States? Not at the moment. We ship within the US only.
- Can I collect in person? No — every order ships by carrier. We do not offer counter collection.
Response time: within 1 business day, Monday to Sunday during the hours listed above. Closed on US public holidays.