Terms of Service

First Ave Pet Shop, 702 W 35th St, Chicago, IL 60616, United States. Contact: [email protected], +1 312-265-1205. Using this site means you accept what is written here.

Your order is an offer to buy. The contract exists when we send the confirmation email. We may decline an order — stock, payment, address or suspected resale — and if we do, you are refunded in full and owe nothing.

Prices are in US dollars and can change without notice, but never after you have ordered. Stock counts are our best information and can occasionally be wrong; if an item sells out between your order and our picking run, we tell you and refund that line.

Obvious pricing errors — a decimal in the wrong place — are not binding. We will contact you and either honour the correct price or cancel and refund.

We describe items using measurements and materials taken from the product itself. Colours vary between screens. Where a manufacturer supplies sizing, we pass it on as given; check it against your own animal before ordering, particularly for harnesses, collars and crates.

These are pet supplies, not medical devices. Nothing sold here treats, diagnoses or prevents illness, and nothing on this site is veterinary advice — ask a vet. Supervise your animal with any new toy or chew, and follow the manufacturer’s weight and size guidance.

Keep your password to yourself; you are responsible for what happens under your login. Give us a real address and a real contact — a delivery sent to a wrong address you supplied is not something we can recover. We may close accounts used for fraud or abuse of our staff.

The text, layout and photography on this site are ours or licensed to us. Brand names and manufacturer images belong to those manufacturers. Do not copy our pages onto another shop.

We are responsible for delivering what you ordered, in the condition described. We are not responsible for indirect losses — missed events, consequential costs — or for damage caused by using a product against its instructions. Nothing here removes rights US consumer law gives you.

Shipping, Returns & Refunds, Cancellations, Payment and Privacy form part of these terms.

Illinois law, US courts. If any clause here is unenforceable, the rest still stands.

We update these terms as the business changes. The version live at the moment you order is the one that governs your order.