Payment

The list above is generated from the payment methods actually switched on at our checkout, so it is never out of date. If a method is not on that list, we do not take it.

Card payments are handled by Stripe and Airwallex. Buy-now-pay-later plans are handled by the provider named at checkout — the agreement for those is between you and them, not us.

Every price on this site is in US dollars and includes no hidden additions. Your bank may apply its own conversion or foreign-transaction fee if your card is not issued in the US; that fee is theirs, we never see it.

The full amount is taken when you place the order, not when it ships. If we cancel an order — out of stock, failed address check — the charge is released back in full.

Nothing useful. Card numbers go straight from your browser to the processor over an encrypted connection. What reaches us is the last four digits, the card brand, and whether the charge succeeded. Nobody at First Ave Pet Shop can retrieve a full card number, and we could not give it out if we wanted to.

Most declines are the bank, not us. Common causes: address does not match the one on file with the card, the card is not enabled for online purchases, or a fraud rule has fired on an unfamiliar merchant.

Try a different method or call your bank. If a declined attempt still shows as a pending charge, it is an authorisation hold and it drops off by itself — usually within five working days.

A retried checkout can leave more than one hold. Only one becomes a real charge; the rest expire. If two identical charges have actually settled, send us both statement lines and we refund the duplicate the same day we confirm it.

Refunds always return to the method used for the order. Timings and conditions are on the Returns & Refunds page.

[email protected] · +1 312-265-1205 · 702 W 35th St, Chicago, IL 60616, United States